Q. What time is check-in and check-out?

Check-in is from 14:00
Check out is until 11:00
*These times may vary depending on your reservation plan.*

Q. Do you have a parking lot? Can I park my car at the hotel?

We do not have our own parking lot.
However, directly next door to our hotel is a multi-storey car park, named "D-Parking". Their business hours are 7:00 - 23:00.

Guests staying at our hotel can use the car park at a special rate of 1,200 JPY per night, from the time you check in until you check out. You can freely come and go with your car from the car park as many times as you need during the car park's business hours.

Please note: From 1st January 2025, the price will increase to 1,500 JPY per night.

Attention:
* We cannot accept reservations for the car park. Parking is on a first-come, first-served basis.
* You cannot enter or exit car park outside of its opening hours (you are unable to access your car between the hours 23:00 - 7:00).
* If the parking lot is full, or if you have a non-standard vehicle type (such as a large foreign vehicle or a vehicle with a carrier or trailer attached), or if you arrive at the parking lot outside of its opening hours, please use one of the many nearby coin-parking car parks located in the area.

Please also see our Access page for more details:
https://ibisstyles-sapporo.com/access/

Q. Does the parking lot accept motorcycles or bicycles?

We have no motorcycle or bicycle parking available at the hotel.

Q. Are there any convenience stores nearby?

There is a Lawson convenience store directly connected to our lobby on the first floor.
Additionally, there is also a Seven-Eleven and a Seico Mart, both within about a one-minute walk.

Q. Do you have a parcel courier service?

We accept requests 24 hours a day at the front desk. The service is handled by Yamato Transport.
Cardboard materials for packing are also available for sale at the front desk.
*Please note that parcels can only be sent to addresses within Japan - we are unable to send parcels or luggage internationally.*

Q. Do you have a smoking area?

There are no communal smoking areas in our building.
There is a small outside smoking space located next to the car park sign.

Smoking indoors is permitted ONLY in our dedicated smoking rooms.
If you smoke in a non-smoking room, you will be charged a cleaning fee of 10,000 JPY.

Q. What amenities are available in your rooms?

Shampoo and conditioner
Body soap
Face and hand soap
Toothbrush and toothpaste
Hairbrush
Hairdryer
Pajamas
Razor
Slippers
Small refrigerator
Air humidifier/purifier
BS/CS broadcasting
Electric kettle
Coffee machine
Tea-making facilities
Ice bucket
Drinking glass

Q. Do you have any items available for rental?

The following items are available to loan for free from our Front Desk: Desk lamps, LAN cables, mobile phone chargers, humidifiers, trouser presses, irons and ironing boards, thermometers, nail clippers, blankets, buckwheat pillows, wheelchairs (for use within the hotel only), bath chairs and non-slip mats, and bed guard (bed guards require reservation).

[Rental items related to babies and children:]
Baby bed (reservation required), strollers, baby bathtubs, children's yukata (S, M, L sizes)

*Please note that stock is limited for all our rental items, therefore your desired item may not be available at any given time.
If you know that you will require an item in advance, please get in touch with us so that we can make a note of it on your reservation ahead of your arrival.*

Q. Do you have any coin laundry facilities?

We have 3 coin laundry machines and 3 dryers located together on the second floor.

Laundry: 300 JPY per wash (detergent is automatically included therefore you DO NOT need to bring your own)
Dryer: 100 JPY for 30 minutes

Q. Do you have an in-house laundry service?

Our staff at the Front Desk are able to receive any laundry that you would like cleaned at any time, 24 hours a day.
Day laundry is available up until 9am and is finished by 7pm.
Night laundry is available up until 10pm and will be ready by 7am the next morning.

Q. Does your hotel have a large public bath and sauna, or hot springs (onsen)?

Unfortunately, we do not have such facilities at our hotel. However, each room has a private bathtub for your relaxation.

Q. What time does breakfast start?

Breakfast is served at our restaurant (located on the second floor) from 6:00am until 10:00am (last entrance is at 9:30am).
Please do not take food out of the restaurant, and do not take any food back to your room.

Q. Up to what age can children sleep in the same bed as their parents?

One child aged 11 years old or younger may share a bed with one adult.
The maximum number of guests allowed to share a bed varies depending on the room type.
Please check the maximum occupancy for each room type before making your reservation to ensure you reserve the best room for your trip.

Q.Are there rooms with separate bathrooms and toilets?

All of our rooms have the same 1-bathroom unit set-up: 1 toilet and 1 bathtub in the same bathroom.

Q. Can I leave and return to the hotel at any time, 24 hours a day?

Yes, our main entrance is open 24 hours a day.
However, you will need your card key when returning to the hotel from the Lawson convenience store attached to our lobby between 1:00am and 5:00am.
Also, for security reasons, you will always need to touch your card key when pressing the button to call the elevator in the lobby.

Q. Is there a massage service available in your rooms?

Yes, we have a massage service available. The operating hours are from 2:00pm to 3:00am. Please contact our Front Desk for more details and reservations.

Q. Can I check in early or check out late?

Early check-in is available from 12:00pm, and late check-out is available until 2:00pm. The charge for early check-in or late checkout is an additional hourly fee of 1,000 JPY.

If you arrive before 12:00pm, you will not be able to check-in, but we will be able to store your luggage at the Front Desk. (Please see below for more information about this.)
If you check out after 2:00pm, one night's fee will be charged at the daily rate.

*Please note that both early check-in and late check-out are subject to availability on the day.*

Q. What payment methods can I use to pay for my reservation?

You can use a range of payment methods to settle your bill. We accept cash, as well as credit card (Visa, Mastercard, American Express, JCB, Unionpay). You can also use transportation IC cards or QR code payment methods (Rakuten Pay, d Pay, au Pay, PayPay, LINE Pay, Merpay).

Q. Is it possible to leave my luggage with you before I check-in, or after I check-out?

Yes, we can store your luggage at our Front Desk before you check-in, and this service is free. You may leave your luggage with us at any time on the day of your check-in, and you can return later in the day to check-in.

We can also store your luggage for you after check-out, but please note that luggage MUST be collected on the same day. We cannot store luggage for guests after their check-out date.

Q. Do you have an airport shuttle service?

We do not have any shuttle or transport services that are offered directly from our hotel.

However, a public transport airport liner, operated by Chuo Bus, is a very popular service used by many of our guests. More information can be found by visiting the Chuo Bus liner's website:

PLEASE NOTE:
*Both domestic and international flights use the same buses.
*Nakajima Park stop is the nearest bus stop to our hotel. Susukino stop is a bit further away, but a more popular and serviced stop.
*Price: 1,300 JPY/adult (children are half price).
*There is no need to purchase a ticket in advance. Please pay when getting off the bus.
*Please keep in mind that, due to service conditions, buses may run late/schedules may change.

Q. Can I send my luggage to the hotel?

Yes, we are able to receive your luggage via postal services. Please ensure that all payments related to shipment are paid in advance, as we are unable to accept cash-on-delivery packages or shipments. Please also ensure that the guest name and date of check-in are both indicated on the shipping label. The guest name must match the name under which you made your booking with us, as this is very helpful in allowing us to safely and successfully hold your parcel for you.
Please note that if we are unable to confirm your reservation, we may refuse to accept your order.

Q. Does your hotel have any banquet halls or meeting rooms?

Unfortunately, our hotel does not have any halls or meeting rooms open for use at this time.

Q. Is access to your gym free of charge?

Our gym is free of charge, open 24 hours a day, and is exclusively available for guests staying at the hotel.
We do not have any gym clothing or shoes available for renting, so please remember to bring your own.